TERMS AND CONDITIONS OF USE OF BOTSWANAPOST MOBILE APPLICATION TERMED AS ‘POSOAPP’
1. ACCEPTANCE
These terms and conditions of use may be changed in the future without prior notice. This
Mobile Application is operated by Botswana Postal Services termed T/A BotswanaPost.
Further, these terms and conditions apply exclusively to your access to, and use of, this
Mobile Application and not alter in any way the terms or conditions of any other agreement
you have with BotswanaPost for products, systems, services or otherwise.
While BotswanaPost has tried to provide accurate and timely information, there may be
inadvertent technical or factual inaccuracies and typographical errors, for which we
apologize. We reserve the right to make changes and corrections at any time, without
notice.
2. COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS
Except as otherwise indicated, all Mobile Application materials, including but not limited to
design, text, graphics, other files, and the selection and arrangement thereof, are the
copyright property of BotswanaPost, ALL RIGHTS RESERVED. You may electronically copy
and print hard-copy excerpts of this Mobile Application (and materials here) only for non-
commercial personal use, or non-commercial use within the organization that employs you,
provided that the materials are not modified, and all copyright or proprietary notices are
retained.
Any other use of the materials in this Mobile Application – including any commercial use,
reproduction for purposes other than described above, modification, distribution,
republication, display, or performance–without the prior written permission of
BotswanaPost is strictly prohibited.
3. SALE OF VARIOUS VOUCHERS
BotswanaPost offers the User the option to purchase various vouchers and/or to pay for
various bills, for the use in certain types of devices, via this Mobile Application within the
Republic of Botswana. The purchase of the various vouchers/payment of the various bills via
this Mobile Application is subject to any credit limitations or payment ceilings imposed by
the User’s bank, and by the limits of the User’s device.
Due to the fixed service fee set by the Company, Utility Supplier/Provider or Service
Provider ("the SP") of the product (electricity/DSTV/airtime or any other product for which
the User is purchasing the voucher for or making payment of a bill), the minimum
transaction amount will be based on the product / service type except for prepaid electricity
which is set at P20.00 per transaction.
The price payable for the product and/or amount payable for any bill payment shall be as
set by the respective SP. Payment for the product purchased /bill paid via this Mobile
Application shall be effected by the User to BotswanaPost by way of a credit/debit card
transaction using a valid credit/debit card.
Although every effort is made to ensure that the User receives the purchased product
immediately/the User’s account with the respect SP is credited immediately, BotswanaPost
in no way warrants that the service will be completely uninterrupted and error free and that
accordingly there may be a delay (time out) in the delivery of the product to the User or
payment of the bill by the User, as the case may be.
4. TRANSACTION FEE CHAGRES
BotswanaPost is remunerated by the relevant SP for providing the delivery of the available products /services. However, they will be a transaction fee as listed in the table below which will be payable to BotswanaPost, per transaction by the User.
| Service/Product | Min. Purchase Value | Fee Charge (VAT Inc) |
| Prepaid Electricity | P20 | P 4.50 |
| Prepaid Airtime | Dependent on MNO | Free |
| Postal Box Renewal | Dependent on postal box fee | P 11.20 |
| DSTV Premium Renewals | Dependent on DSTV Package | P 4.50 |
| Motshidisi Premium Renewals | Dependent on premium owed | P 4.50 |
This transaction fee will be borne by the User and same will automatically be included in the transaction processed by the User on the Mobile Application. The User will receive a separate BotswanaPost VAT receipt for such transaction fee, together with the voucher depending on the type of transaction. Customers accepting BotswanaPost terms and conditions hereby acknowledge and accept that a transaction fee as aforesaid will apply to each transaction processed by the User on the Mobile Application.
5. LIABILITY CLAUSE
i. If you submit an incorrect vehicle registration number and renew a vehicle
registration that does not belong to you; wrong DSTV Smartcard number; wrong
Prepaid Electricity meter number etc., BotswanaPost is wholly not liable for your
error, and does not guarantee or warranty any rectification of any errors arising out
of the provision of the incorrect details supplied by you, and is wholly not liable for
any refund, or reimbursement of funds, arising thereof.
ii. BotswanaPost, takes all reasonable precautions to ensure that this service is secure
and virus free and denies liability (to the maximum extent allowed by law) for:
a. any virus-related damage or loss resulting from your interactions with the
Mobile Application.
b. security of any information you transmit to or from this service.
c. Except as required by law, BotswanaPost gives no express or implied
warranties or guarantees, and makes no representations in relation to use of
this service.
iii. BotswanaPost does not warrant or represent:
a. your system will meet the minimum requirements to enable your use of this
service;
b. this service is free from any computer viruses or defects; or
c. your access to this service will be continuous or uninterrupted.
i. BotswanaPost is not liable for any loss or damage suffered by, or injury to, any
person (including yourself and any third parties) that may result from the use of this
service.
6. REFUND POLICY
BotswanaPost will not be held responsible for any wrong information entered by the customer as there are given a confirmation page before proceeding for payment. Customer will only be refunded for: i. None release of tokens ii. Expired tokens iii. Service not available iv. Duplicate transactions Customer must provide receipt as proof of purchase, bank statement and letter of request. This must be done within 30 working days of receipt of purchase.
7. USER ACCOUNTABILITY/ RESPONSIBILITY
By using this this Mobile Application, the User represents and warrants that all registration information submitted is true and accurate, current, and complete. The User will maintain the accuracy of information and promptly update such registration information as necessary. The User represents and warrants that they will not use this Mobile Application for any illegal or unauthorized purposes and that the use will not be in violation of any applicable laws and regulations. Any use of the Mobile Application in violation of the foregoing that violates these terms and conditions, may result in, among other things, termination, or suspension of the right to access the Application. The User is responsible for all use of the Mobile Application made by the User or anyone else using the User’s password and for preventing unauthorized use of the User’s password. If the User believes there has been any breach of security such as the disclosure, theft or unauthorized use of the User’s Password or any payment information, the User must notify BotswanaPost immediately. BotswanaPost recommends that the User does not select an obvious user password (such as the User’s name) and that the User change it regularly.
8. SECURITY
User information is kept strictly confidential and is secured by a variety of security measures
that are reasonable considering the nature of service offered on this Mobile Application.
All credit/debit card transactions are Secure Socket Layers encrypted. The company
registration documents, and the Mobile Application's registered domain name are checked
and verified.
Appropriate legal action shall be taken against any person that delivers or attempts to
deliver any damaging code to this Mobile Application or attempts to gain unauthorized
access to this Mobile Application.
9. GUIDELINES FOR REVIEWS
BotswanaPost may provide areas on the Application for reviews or ratings. When posting a review, the User shall comply with ensuring that the review does not contain offensive profanity, abusive, racist or hate language. The reviews shall not be false or misleading statements. BotswanaPost reserves the right to accept, reject or remove reviews at its sole discretion.
10. LINKS AND FRAMING
BotswanaPost makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature, or reliability of Mobile Applications accessible by hyperlink from this Mobile Application, or Mobile Applications linking to this Mobile Application.
MOBILE APPLICATION DISCLAIMER BOTSWANAPOST SHALL DEVELOP AND OPERATE THE MOBILE APPLICATION WITH REASONABLE SKILL AND CARE AND HAS REASONABLE SECURITY PROCEDURES IN PLACE.
Except as set out above, BotswanaPost provides no warranties about the Mobile Application. BotswanaPost shall not be liable to the User by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of these Terms and Conditions, for any direct, indirect, special, or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of BotswanaPost, their employees or agents or otherwise) which arise out of or in connection with the Mobile Application or its Use (whether in contract, delict or otherwise).
11. GOVERNING LAW
These Terms and Conditions shall be governed and construed in terms of the law of the Republic of Botswana and the jurisdiction of the Botswana Courts shall govern any action arising from these Terms and Conditions and/or the Use of this Mobile Application. BotswanaPost chooses as it’s domicilium citandi et executandi as PosoHouse, Plot 53952, Khama Crescent, Gaborone, Botswana. Attention: The Chief Executive Officer.
12. SECURITY AND PRIVACY
The Mobile Application is secured using a Digital Certificate. This verifies our Mobile
Application's identity for you. It ensures that all information you send to us via the World
Wide Web will be encrypted using proven mechanisms (https), and so cannot be
intercepted by a third party. This is indicated by a closed lock icon in your browser window,
and a web address that starts with https://.
Your credit card details are treated as highly confidential with the highest security and no
credit card details are stored on the Mobile Application. For your security, we recommend
that you keep your login name and password secret. If you think that your password may
have been compromised, log in and change it. After recovering a lost password by any
method, we recommend that you change your password.
Your details will not be given out to any third-party, except of course when you make a
purchase, when we must send your debit / credit card details and purchase amount to the
bank, and your meter number and purchase amount to the Service Provider. Payment
options/currency accepted payment may be made via VISA, MasterCard or and certain
Debit cards. The transaction currency is in Botswana Pula (BWP).
BotswanaPost warrants that all personal data collected from the User shall be kept
confidential by providing the necessary security safeguards in the lawful use and handling of
the information in accordance with the Data Protection laws and regulations of Botswana.
This Agreement shall remain confidential, except that this Agreement, including the User’s
details and transactions may be disclosed by BotswanaPost to a competent Court of Law.
13. VARIATION
BotswanaPost may, in its sole discretion, change these terms and conditions or any part thereof at any-time without notice.
14. TERM AND TERMINATION
The term for this Agreement commences when the User downloads/installs the Mobile Application and will continue in effect until terminated by the User or BotswanaPost as set forth under Clause 7. The User will terminate the Agreement by uninstalling/deleting their profile from the Mobile Application and copies of the application from their device. BotswanaPost may terminate this Agreement at any time without notice if it ceases to support the Application.
15. ENQUIRIES
Should you have a problem buying the product on this Mobile Application, please visit the nearest post office or contact;
- Email: enquiries@botswanapost.co.bw
- Telephone: 391 1473/393 0629/0800 335 577
- WhatsApp & SMS Line:(+267)77 537 517